| Scams awareness week encourages Australians to recognise, avoid and report scams. This year’s theme, “No one’s just a number“, reminds us that every scam has a real human impact, affecting people’s finances, wellbeing and trust.
The good news is that a few simple steps can help protect you and your organisation.
- Pause before acting on unexpected requests to transfer money, change banking details, or provide personal information.
- Verify payment requests independently using trusted contact details or an official website, not the details provided in a message.
- Apply a two-person verification process for payment changes and carefully check account details before approving transfers.
- Watch for scam warning signs, including urgent demands, unusual email addresses, poor grammar, unexpected requests and pressure to act quickly.
- Protect your accounts with strong, unique passwords and multi-factor authentication and never share passwords, PINs or security codes.
- Report suspected scams immediately, change affected passwords, retain evidence, monitor accounts and contact the ADF if you are unsure about a request.
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Who to contact?
- The ADF: If the scam relates to your ADF account or a request involving the ADF, contact us straight away for assistance and verification.
- Scamwatch: Report the scam and access current scam alerts and advice www.scamwatch.gov.au
- National Anti-Scam Centre: Find information on emerging scams and scam prevention www.nasc.gov.au
- ReportCyber: Report cybercrime, online fraud, phishing, and identity theft incidents www.cyber.gov.au/report-and-recover/report
- State/Territory police
Support and Enquiries
We remain committed to supporting the security and operational needs of our CDF customers.
For assistance, please contact the CDF Service Delivery team on 02 62399870 or email cdf@cg.org.au
